Frequently asked questions
How do I top up my AusPen whiteboard marker?
Reversing and replacing the nib in my AusPen whiteboard marker?
Can I order a replacement 'ink sponge' (reservoir)?
How long will it take for my order to be processed?
Can I collect my order from your office in Melbourne?
I forgot to add something to my order!
Can I set up an account for my school or institution?
Are your refill bottles recyclable?
Is there a way to order AusPen without using a credit card?
Can I purchase a single marker?
I got some ink on my clothes, how can I wash it out?
International duties and import taxes
What if I want to return something?Still can't find what you're looking for? Contact our team here.